Terms & conditions

Welcome to delika.eu. This page states the Terms and Conditions under which you use www.delika.eu. If at any stage you need assistance, you can mail us at hello@delika.eu, fill out the contact form or visit our frequently asked questions section, where you will find practical information on orders, payments, delivery, refunds and returns, as well as other general information on the services provided by delika.eu. 

1. GENERAL

The website www.delika.eu is owned and operated by Arabesk with offices in Antwerp, Belgium (company registry number: RPR Brussels 0823.592.257 and VAT number: BE0823.592.257) (hereinafter called “Arabesk” or “we”). These general terms and conditions govern all use of www.delika.eu and in particular the product offers and sales on this website. When you visit this website or buy a product on it, you agree to be bound by these terms and conditions. Please note that these terms and conditions may be updated from time to time so we recommend that you read them carefully each time you visit us. Arabesk does not accept any other terms and conditions unless we have agreed otherwise in writing. 

2. PRIVACY

When you purchase from my www.delika.eu, you will be retained as a customer. The only information collected is your name, address, email and phone number all of which will only be used in order to provide you with the best customer service possible. This information is never divulged to third parties. We do not record any additional sensitive personal information. Customers must be over the age of eighteen when placing an order. By accepting these terms and conditions, you also agree with our Privacy Policy.

3. SECURITY

Delika.eu uses a 128-bit SSL encrypted secure internet connection to protect your payment when you order in our store. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser. You can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser, the URL begins with 'https:' instead of 'http:'. This means that you are in secure mode.

4. PRODUCTS

All products offered on the website are described as accurately as possible. However, please be aware that the image and colour quality may vary depending on your screen and that we cannot guarantee that your screen accurately reflects all characteristics of the actual product. You will find a product description (type of product, material, colour, size, etc.) and digital photographs with each product. This content may contain errors, omissions, or typographical errors or may be out of date. Arabesk may change, delete, or update any content at any time and without prior notice. Should a substantial modification be brought to a product during the ordering process, the customer will immediately be informed. In the event of any non-compliance of the product delivered with its description on the website, Arabesk agrees to remedy such non-compliance by either exchange or refund (totally or partly) the invoiced product.

5. PRICES

Delika.eu operates from the European Union and, as such, all transactions are ultimately made in Euro. If you are paying using another currency, the currency conversion will be based on that day's exchange rate. There is no extra cost for currency conversion.

All prices quoted are inclusive of Belgian VAT (21%) and exclusive of delivery charges. Shipments to destinations outside the European Union are exempt from Belgian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.
 
Our selection of products and prices can change at any time and without notice. You are always assured of the price agreed to at the time of your order.

6. orders

By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an automatic email confirming your order. Unless otherwise agreed by Arabesk, payment must be received by Arabesk prior to acceptance of an order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

7. PAYMENT

Delika.eu accepts payments via PayPal and bank transfer. You may select from these payment methods at the end of the order process. PayPal accepts all major credit and debit cards worldwide and permits any consumer who has an email address to send and receive payments in a safe, secure manner. You don’t need a PayPal account to pay with PayPal. If you select “Pay by bank transfer”, please take note of the on-screen instructions to complete your payment. Orders will be shipped once we've received your payment. Read more on our payment methods in the payment section of this site.

8. shipping and delivery

General: We send your order with our shipping partner bpost. All parcels have a tracking number. We aim to prepare your parcel within 48 hours after we’ve received your payment. We process and ship purchased products from Monday to Friday between 09.00 am and 06.00 pm, except on Belgian bank holidays.
 
Delivery time: These delivery times are not binding, but merely as an indication. No delay in delivery can lead to termination of the purchase or payment of damages in favour of the customer, except in cases of intentional delay. 
Belgium: 1-2 working days. neigbouring countries of Belgium: 2-3 working days, other European countries: 3-5 working days, rest of the world: 5-10 working days.
 
Shipping rates: Unless otherwise agreed, our prices do not include transportation and delivery of the goods to the customer. The costs of transport and delivery are listed separately.
Within BE - NL - LUX: 5 €, free of charge from 75 €, within DE - FR - UK: 10 €, free of charge from 100 €, other EU countries: 12 €, free of charge from 100 €, rest of the world: 20 €, free of charge from 200 €. Incorrect delivery addresses are the responsibility of the buyer and may lead to additional costs.
See the delivery section of this site for more information on shipping and delivery info.

9. Returns and exchanges

You have the right to request an exchange/return for item(s) that you have bought within 14 calendar days. This period begins the day following the day you receive your items. Return requests will not be accepted after this period. Please contact us within 48 hours of receiving your order, so we can discuss a return. You can use our contact form or send an email to hello@delika.eu stating your order number and the nature of the problem. Packages sent back without a prior email will not be accepted.

You have the right to open the package to check your goods, but returned goods must be delivered to us unused, in their original packaging and in the condition they were received. Make sure all returned items are well packaged, as not to be damaged in the post. As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. Unfortunately, we are not able to reimburse return shipping costs.

As soon as we’ve received your return in its original condition, we’ll send you an email and apply your refund to your original payment method. After the receipt of this email please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with. We will credit your refund to the same card or payment methodology you used when you placed your order. If you would like to exchange a product, please return your item to us for a full refund as described above and then place a new order. Products on sale can not be returned nor exchanged.

10. right to revoke your order

As a customer, you are entitled to inform us that you wish to revoke the purchase, without paying a penalty or stating the reasons for doing so within 14 calendar days calculated from the day following the delivery of the goods. Please click here to contact us.

11. Warranty

All products sold on www.delika.eu come with a 2 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact us. Include your order number, photos of the suspected fault and a brief description of the claim.

12. Intellectual property rights

The content of this website including brands, images, logos, drawings, data, text, product- or company names is protected by worldwide copyright and other proprietary laws and treaty provisions. Arabesk grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify any portion of this site without prior written authorisation from Arabesk.

13. copy of contract

Arabesk keeps an electronic copy of your order for as long as is required by law. If you wish to have a hard copy of your order, you can print the "order confirmation" that will appear on your screen once you have submitted your order and your payment has been processed. This order confirmation will also be sent to you by email.

14. Applicable laws - jurisdiction

This agreement between you and Arabesk is governed exclusively by the laws of Belgium. The courts of Antwerp, Belgium and, if you are a citizen of the European Union, the courts of your place of residence will have exclusive jurisdiction. If a provision of these terms and conditions is invalid, the validity of the remaining provisions shall remain unaffected.